Returns and Refund Policy

UPDATED TO 60 DAY RETURN AND REFUND POLICY DUE TO COVID19

To arrange a return please click this link: 

lussoborsettareturns.myreturnscenter.com

Our main objective at Lusso is to ensure our customers are completely satisfied, which is why we proudly offer a 100% money back guarantee within 60 days of delivery.

We cannot accept returns without being contacted first so we can give you the correct delivery address for your country and assign your order with a returns number or RMA number.

If for some reason you feel that we have not delivered the service you expected then please contact us on hello@borsetta-online.com. If you think that we have not answered your emails then also please check your junk mail folder for us as we always send order confirmations and shipping updates if you supplied us with an email address when ordering.

RETURN

     Please note:

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including all tags. 
    • Due to the free shipping we offer, you will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £50, you should consider using a trackable postal service. We cannot guarantee that we will receive your returned item.
    • Postage costs are non-refundable. Only the item's cost will be refunded
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. If you are approved, your refund will be processed on the next payment run and a credit will automatically be applied to your credit card or original method of payment.
    • Depending on your payment method it may take up to 14 business days to appear on your statement.
    Please email us at Returns@lusso-borsetta.com if you have any questions.